Membership and keys
Why does the API panel show plan information instead of my key?
You may not have an active membership. See Membership for subscription instructions.
My key says the allowance is used up.
Your Premium allowance is exhausted for this period. The API panel shows when it resets. A granted Premium Unlimited upgrade restores access immediately.
What if my key leaks?
Select Reset in the API panel. The old key stops working immediately; allowance already used is preserved. Update any clients that used the old key.
Request errors
| Error | Possible cause | What to do |
|---|---|---|
401 / invalid token |
Incorrect or reset key, or expired membership | Copy the latest key and check membership status |
403 / insufficient allowance |
Premium allowance used up | Wait for the reset or request a Premium Unlimited upgrade |
404 / model not found |
Unavailable or misspelled model ID | Use the exact ID in the API panel or GET /v1/models |
429 |
More than 60 requests per minute per key | Reduce request rate and retry later |
5xx / timeout |
Temporary service or upstream failure | Retry later; open a technical ticket if it persists |
Include the time (with time zone), model ID, exact error, and whether streaming was enabled. Never include your API key.
Open a ticket and choose Technical issue, Order issue, or Service issue. You can continue replying and attach screenshots after submission. Only you, handlers for that issue type, and site administrators can read the conversation.